FAQ

Help us understand your concern
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Hi there. If you have any doubts or problems regarding your order, please check if we have
already addressed your concerns in our Terms and Conditions Page.

Shipping :

With every order, you will receive an email containing the details of the order placed by you.
Once we ship the item(s), you will receive another email containing the shipping details.

How much time do you take to ship ?

All orders usually gets shipped within 5-7 working days. So you can expect a delivery between
7-10 days.

Exceptions:

You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs
for the status of the shipment to correctly display at the tracking link.

What happens if I am not available to receive my parcel?

> Should you not be present when our courier attempts to deliver your parcel, our courier
partner will make an attempt to reach you via a phone call or SMS. Please ensure that you
take calls from our courier partner to facilitate delivery of your package.
> A second attempt will automatically be made within 24 hours. After the second attempt, our
courier will hold on to the parcel for a few days, awaiting further instructions from you,
before returning the parcel to us.
> Once the parcel has been shipped back to us, we will automatically cancel that order. The
payment made by you towards the cancelled order will be refunded via your original mode of
payment.
> Also, please note that cash on delivery (COD) is a special service where we ship your order
without any pre-payment. We may be forced to discontinue the option of COD in your
account should you fail to accept your COD parcel when it is delivered to you.

Are there any conditions on the cash-on-delivery option?

 Please note that your cash-on-delivery package will be handed over to you only when complete
payment has been made to the courier partner’s representative. Also, please give exact cash to avoid
any inconvenience.

What should I do if I have received only a part of my order?

> We make sure that all the products are sent to you in one package. Please mail at
hello@Prettybuggy.com us with the details of missing product but within 15 days of receiving
your order. We shall check and get it sorted asap.

My tracking link shows delivered  but I have not received the package. What do I do ?

> Please drop us a mail at hello@Prettybuggy.com within 24 hrs of the delivery mentioned in the
tracking link. We shall check with the courier service. Please note : We would not be able to
investigate with the courier service if it is informed to us after 24 hrs

Return / Refund / Replacement : 

I received a damaged product. What do I do ?
 Please do not worry. Drop us a mail at hello@Prettybuggy.com with images of the damaged
product within 15 days of receiving the order. We will check and have the product replaced
or refund your money whichever is preferred.
 Complete amount will be refunded and it can reflect in your account in 7-10 business days
from the refund processed date.

What do I do if I don’t like the product I received?

>We do hope you don’t have to check this section too often, but we really love you a lot! So,
drop us a mail and you could just ship the product back to us to the address which will be
given in the mail. But please note that the products purchased can be returned (unopened /
unused without damage and with all the tags intact) within 15 days of receiving the order and
please pack the items securely to prevent any loss or damage during transit. And we could
provide you with coupon code, so you could shop with us again & again & again, we just do
not want to let you go.
 You can choose refund also. The refund will be processed in 5 working days and it can reflect
in your account in 7-10 business days from the refund processed date.
 Please make sure that the return product is packed well to avoid any damages in transit. The
product should be returned in its original state for the refund / code to be processed.
 The courier charges incurred by you to send us back the product will not be refunded.
 Shipping and COD charges are non-refundable.
 No return / refund / exchange is possible for customized and planters products unless it is
damaged.

Cancellation :

How can i cancel my order ?

 Please mail us at hello@Prettybuggy.com for cancellation request if your order has not been shipped
yet.
When can I cancel my order?
 Orders can be cancelled only if it has not been shipped from our warehouse.
 No cancellation applicable for customised products once the order is placed.
Can I cancel my order once the product has been shipped?
 Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
 Once shipped, we will not consider cancellation requests.
 If a cancellation request comes up before the product leaves our order-processing centre, we
will try to hold the shipment but there is no guarantee that the cancellation request will be
honoured.
When do I get my refund for the cancelled order?
 If the payment was by credit/ debit card or net-banking, the money will be refunded to your
credit/ debit card or net-banking account, respectively. Typically, refunds are processed
between 7- 12 working days.
 Please note that we depend on the credit card issuing bank to ensure that the money is
refunded to your account. We only control the release of funds from our side. There is little
we can do in case there is a delay from the bank’s end.

Bulk Orders
For placing bulk orders, you can email us at  hello@Prettybuggy.com  or call us on +91-
9747009993